2025 Wilderness Risk Management Conference

Name: Crisis Management Case Study: NOLS' Pre-plan in Action
Start: 2025-10-01T10:30:00-0400
End: 2025-10-01T12:00:00-0400

Main Conference: Tuesday, September 30 - Thursday, October 2, 2025

Preconference: Monday September 29 - Tuesday, September 30, 2025

*Schedule subject to change.

Wednesday October 1, 2025 10:30am - 12:00pm EDT

New Hampshire

Responding to a crisis, such as a participant fatality, is complex. A crisis has the potential to overwhelm an organization's staff and resource, and threaten the ability to run programs in the short or long-term. It can be stressful and chaotic. Having a response plan in place that addresses foreseeable needs allows the people in your organization to focus on inevitable surprises and lays the foundation for a thorough and compassionate response. This workshop will provide a starting point for creating a crisis management plan. We will use a NOLS case study to illustrate one approach to crisis planning and response, and will also identify potential modifications for smaller organizations.

Speakers

Katie Baum Mettenbrink

Risk Management Director, NOLS

Katie has worked in outdoor education since 1999. Today she is the risk management director at NOLS. Over two decades, she has held a variety of administrative roles at NOLS, chaired the WRMC Steering Committee, co-authored Risk Management for Outdoor Leaders, and spent more than... Read More →

Wednesday October 1, 2025 10:30am - 12:00pm EDT
New Hampshire Holiday Inn By the Bay:88 Spring St, Portland, ME 04119

Emergency Planning & Crisis Response, Breakout Session

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2025 Wilderness Risk Management Conference

Katie Baum Mettenbrink

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